How Do HR Managers Know If They Need an Employee Hotline?

Human resource (HR) teams and managers often struggle with requests from employees. They are continuously being asked time-sensitive and confidential questions and share their concerns. The best way to make sure that these issues are heard and addressed in the right way is through an employee hotline.

Below, we are talking about our Employee Hotlines services and how this service can address all issues and result in better efficiency and productivity.

Resolve ALL of Your Employee Issues Quickly

With our suite of employee hotline services, all of the calls can be handled confidentially by our live agents and messages can be delivered to a group of HR managers and other supervisors of your choice. These are the individuals who understand your organization and can react quickly to all of your sensitive needs.

After all, your team should have access to resources that will reduce the stress which can often get in the way of success and distract your employees from their goals and responsibilities. Through one or multiple hotline options, the interaction makes it easier for your team to communicate and gives a voice to your workforce. On top of that, every individual call is confidential and is tracked in real time.

Whether your employees are late, absent or if they have an FMLA update, the information that is gathered can be customized to your needs and collected as you require.

Who Can Benefit from Our Employee Communications Hotline Platform?

Organizations who want to minimize risk.
Organizations with many employees, high vulnerability of theft or fraud, history or problems with liability, high turnover etc.
Organizations who want to create, maintain or sustain a culture of ethical behavior.
Organizations who want to promote a culture of open communication.

Everything Is Tracked with Unique Call Confirmation Numbers

The best way to describe the efficiency of employee hotlines is with the unique methods through which it is tracked. In a nutshell, our company specializes in gathering message details and can categorize them by the name of the caller, the reason for their absence/tardy, the name of the supervisor they are reporting to, the number of their badge and many other ways.

This can help big time and reduce employee disputes. It can also help your HR team keep all of your personnel records accurate. As soon as the confirmation number is given, we will send a message to a designated department, supervisor or both.

For those of you who are using CRM software solutions, there is also a possibility to integrate all the calls within the CRM system, freeing up your staff and giving you more time to focus on what you need to.

Technology You Can Rely On

At Employee Hotlines, we are proud to work with an advanced call center technology and let you identify all telephone numbers, date and time stamps, records and employee details — confidentially.

All in all, employees call off and hotline solutions are of massive value to HR professionals which have a large workforce. Whether you are in the manufacturing, trucking, distribution centers, agriculture or even healthcare, we are compliant with all industries.

So, if you are an HR manager that is constantly asking the following questions: