Employee Hotlines is a division of the award-winning contact center Direct Line Tele Response. We provide 24-hour live call center services to employers, organizations and agencies so that HR departments and managers can streamline communication and information in a confidential manner.
In the event of employee call offs, ethics violations, security concerns and complaints, having a dedicated centralized number gives callers the confidence that their information is gathered accurately, confidentially and sent to the appropriate department for immediate action.
We’re an extension of your HR Department and a reliable source that employers and employees can look to for 24/7/365 support.
- Anonymous Tip
- Employee Call Off
- Bilingual/Translation Support
- Employee Relations
- Ethics and Compliance
- Sexual Harassment
- Fully Customizable
Employee Hotlines; an Extension of Direct Line Tele Response
As mentioned above, we’re a division of Direct Line Tele Response and headquartered in the San Francisco Bay Area. As the most awarded call center in the State of California, we’re nationally recognized as a top tier service provider in the entire industry and have been since 2002. We provide solutions for inbound call taking, messaging, urgent dispatch and other call center services that are available 24/7/365.
Direct Line provides call center and answering services to hundreds of clients nationwide within almost every industry, business and profession. Our advanced call center technology and rigorous training methods allow us to maximize our ability to manage all of our clients’ answering, messaging, and dispatching needs.
Our mission is to provide quality call center services as required by our clients, while providing a cooperative and collaborative work environment that encourages and rewards efficiency and performance excellence. To respond successfully to changes in business, technology and growth opportunities for the company and our employees.