How Crisis Hotlines Can Be Used During A Pandemic Crisis hotlines are handling a sharp increase in calls during the COVID-19 pandemic. As the level of anxiety grows because of the lockdown and the entire situation, mental health and addiction-related calls jumped by more than 50%during two...
Automated Hotlines vs. Live Answering — That is the Question Welcome to the 21st century and the world of automation. In 2020, we see algorithms doing work that would be otherwise be done by hundreds of people. In times when every technology is shifting towards automation, call...
Why You Need Employee Absentee Services Monitoring employee absenteeism can definitely feel like a full-time job and take up a tremendous amount of time for any HR team. However, this is a task which needs to be done. In an era where everything is automated, we are...
What Causes Workplace Conflicts & How to Manage It In the majority of cases, workplace conflict occurs because of poor communication. This can result in a difference in communication styles or a failure to communicate. For instance, if a manager assigned an employee’s task to the...
We all recognize the real emergency that is present with the Coronavirus outbreak. The virus managed to infect over 100,000 people around the globe, with 3,000+ fatalities in more than 40 countries. In times like these, having an emergency and employee attendance hotline will support your...
Every business owner dreams of a perfect world where the employees would never miss a day of work. However, employees would ideally inform management of their intent to miss work, days or even weeks ahead of time. The truth is, having to deal with call-offs or...
Every customer-facing job depends on attendance as a critical thing. Poor attendance can sap the morale of employees, can cost employers overtime expenses and will reduce employee engagement. Also, having a poor attendance takes a lot of supervisory time and attention, often resulting in disciplinary...
How Do HR Managers Know If They Need an Employee Hotline? Human resource (HR) teams and managers often struggle with requests from employees. They are continuously being asked time-sensitive and confidential questions and share their concerns. The best way to make sure that these issues are...
How To Ensure Your Employees Are Calling Off Correctly People take days off. In some cases they are just going to be late. The most common problem, however, occurs when people call off but they don’t call the correct dedicated number to notify management of their...
How to Streamline Your Employee Reporting Solutions and Be More Effective Medium sized businesses and large corporate enterprise organizations are always looking for ways to be more effective. One of the best ways to ensure that your business is thriving is using a call center with...