19 Apr Why HR Managers Implement Attendance Hotlines
Most organizations that employ a large workforce are affected by way too many employee absences, which impedes production and service delivery. An employee call-off hotline, also known as an employee attendance line, is a great solution to manage costs, improve efficiency and streamline your absentee management system.
From “I Can’t Make It In Today” Calls to Effective Employee Tracking Solutions
There are so many moving parts to an HR Manager’s daily routine. We hear all the time that managers and supervisors are constantly being interrupted with having to take calls from employees who say “I can’t make it in today” —whether it’s a flu, a stomach bug, inclement weather or if they have to take care of a sick child or spouse. There’s a much better way to manage those calls and stay within the integrity of your own workflow.
The reality is, many managers have no idea how much employee absences are really costing their organization. Some of the components that have a direct impact on a company’s labor and production costs include:
- Inability to meet production deadlines
- Staffing and coverage
- Employee retention
- And so on . . .
This is how an employee attendance line answering service basically works. You’ll have a dedicated telephone number for employees to call and report their absence, tardy or even provide an FMLA update. A professionally certified call agent will gather your required information and dispatch the message to the appropriate shift supervisor/department, etc.—in real-time.
Why Employee Attendance Reporting Is Crucial To Success In The Workplace
As you know, attendance management can be a real challenge, especially if you work with a large workforce. Compliance and accurate reporting can be a full-time job in and of itself.
This is why at Employee Hotlines, we have designed a solution that provides you with the necessary reporting to track and monitor your employee’s absences. We can also identify specific call off reasons so you can see any patterns.
Quick and easy to implement, the call details come to you via text or email which enables your team to be proactive in finding coverage.
Increase productivity, efficiency and higher profits are some of the best benefits of having an employee call off service. An added benefit is that data from these calls can be used for management decisions, important labor resource discussions and ensuring reporting accuracy.
How Can Our Employee Hotlines Absentee Management Solution Assist Your Business?
If you wish to get the most reliable, accurate and confidential hotline services for absentees right now, we are here to assist you.
The Employee Hotlines absentee reporting process will help you:
- Identify absentee patterns
- Improve employee relations
- Ensure accuracy and compliance
- Foster proactive communication
- Decrease the number of employee disputes or potential legal battles
It’s important to mention that Employee Hotlines, is a division of award-winning call center, Direct Line Tele Response. We use advanced call center technology that allows our team to document the telephone number the employee called from, record the call, time/date stamp it and provide a confirmation code to the caller. It’s the perfect solution for ensuring accuracy and compliance with your employee documentation process.
In summary, an employee call-off hotline delivers a win-win situation for both your business and your employees —and a 24/7 service that works for the success of your organization!
For a full menu of our absentee management services or specific information and details about this particular solution, contact us today for a free consultation. 877-777-6443