The Value of Having an Attendance Call-Off Hotline
If you’re an HR professional looking to streamline your absentee management process, an employee attendance hotline is a great solution. Here’s how it works—we’ll provide one dedicated number for your employees to call in on and report their absence, tardiness or FMLA update. Our professionally certified, Live Virtual Receptionists will then gather specific information such as name, reason for absence or whatever information you require. Once all of the details are obtained, the employee will then receive a confirmation number as proof that they called in. The message will then be sent to a designated department, supervisor or both.
Here are the Top 4 Benefits of Using an Employee Attendance Hotline
Have you ever heard of the Telephone Game? Well, it’s a game where a group of people sit in a circle and the first person whispers a phrase to the next person and so on. That process is duplicated until the last person hears the phrase and then tells the others what they heard. The object of the game is to learn how much of the phrase got lost in translation. Well, the same thing can happen if you don’t have an attendance hotline. Voicemails are left with incomplete information, partial messages are relayed by a co-worker or managers don’t check messages at all. Regardless, details get missed and that is what makes an attendance line so valuable.
Deters Time-Off Abuse
Do you see a pattern during specific times of the year when employees call off? Time off abuse is a reality and employees do it all the time for a variety of reasons. If a specific procedure is in place, employees will be less likely to call off because they know that their attendance is documented and tracked in real-time.
Reduce Workflow Interruptions
By offering one centralized phone number for absentee reporting, you’re able to reduce workflow interruptions and prevent work stoppage. Managers and supervisors won’t have to stop what they’re doing in order to take a call. They’ll simply receive a text or an email with the call-off information. Monthly reporting can be provided to assist with specific attendance metrics. This will definitely improve productivity since managers won’t have to spend time investigating employee absenteeism.
Increase in Employee Confidence
Employees will have more confidence and less stress knowing that their manager received their call. If the employee is ever questioned about their absence, all they’ll have to do is provide their call confirmation number to their manager or HR department for proof.
An employee call off protocol can support any business that needs to streamline absentee management. However, the trucking, manufacturing and agriculture industries need this type of service as a way to track attendance deviations because their employee population is typically very large and they can’t afford to have work stoppage of any kind.