We all recognize the real emergency that is present with the Coronavirus outbreak. The virus managed to infect over 100,000 people around the globe, with 3,000+ fatalities in more than 40 countries.
In times like these, having an emergency and employee attendance hotline will support your communication between your business, employees and customers.
What Does Communication Continuity Have to Include?
Furthermore, a communication continuity plan can help you keep your doors open for business during an emergency like this, preventing your customers and prospects from guessing whether or not you are available or worse yet, moving on to a competitor of yours.
At Employee Hotlines, we specialize in providing hotline services for businesses and securing their communication in addition to keeping the communication lines open to the public.
5 Ways You Can Inform and Maintain Callers During A Coronavirus Emergency
The current outbreak suggests that every business should maintain regular operations and find a better option to address emergencies. Updating your business communication protocol can help your customers and stakeholders understand that things will not be “business as usual” for a while.
Below, we are listing the five best ways to help inform and direct your callers during a business emergency.
1.Uploading announcements
An internal hotline set up by our team at Employee Hotlines can inform your callers about your current situation. Details such as your working hours, announcements and important updates which automatically play when they call your main line are of utmost importance. Also, you can have alternative ways of contacting your business as well as your personal phone numbers — or information on how your callers can reach you in case of an emergency.
2.Monitoring employee attendance
Employee attendance is always important to focus on — especially during the Coronavirus outbreak where people don’t know whether to go to work or stay at home. For the employees who are afraid, there is a simpler way to report their absence rather than calling the HR team. This comes in the form of an employee attendance hotline which we take pride in implementing.
3.Setting up call forwarding
If someone from your business is personally unavailable or frequently out of the office, it is a good idea to update your personal call forwarding settings. For instance, you can send all calls to your extension straight to the voicemail box instead of ringing your phone first. This can be done with our hotline options and voicemail services.
4.Enabling voicemail to email
There are many businesses that receive a lot of calls. Enabling the voicemail to email feature will help them receive the callers’ information in the form of an email. In short, all of the notifications about voicemail messages will be received on email with the ability to review them one by one later.
5.Be prepared with a business emergency phone plan
Last but not the least is the option of creating a business emergency plan when your operations change without warning, especially during the Coronavirus outbreak. With just a few simple steps, callers can be informed in a professional and courteous manner about the business hours, what to expect from the organization in times like these and how to not turn away non-urgent calls. Also, this option can reduce the number of unnecessary voicemails from unaware callers.
As the effects of the Coronavirus continue to spool up, we encourage business owners to be warned, be prepared and most importantly, have the business communication streamlined and under control.
Contact our team at Employee Hotlines today and see how we can help you get over the coronavirus outbreak with maximum efficiency!
