During disasters, the public usually contacts government agencies and other local authorities for direction, assistance, and important information. Whether it\’s a disaster, a health hazard, a water/sewer crisis, or something else, your constituents need you.
Having your agency respond to emergency calls is necessary for community well-being. At Employee Hotlines, we provide quality outsourced professional emergency call center services for government agencies, focusing on crisis or disaster hotlines.
Always Available: Why Crisis Hotlines are Necessary for the Public
Emergencies happen at any time, so public agencies should be available. When a large area experiences a flood, severe storm, or sudden infrastructure failure, residents want to know how badly they are impacted and what to do next.
Apart from an emergency hotline, a crisis communication solution offers rapid response information and allows agencies to be available to meet the essential needs of their respective communities.
This can be outsourced, so no call is unanswered, even when your agency resources are maxed out. Our professionally certified call agents at Employee Hotlines are highly experienced at answering emergency calls, filtering out routine calls, and dispatching necessary information to on-call staff or a group of individuals.
Why Public Agencies Should Outsource Their Crisis Hotlines to an Urgent/Emergency Call Center
Expert Call Management
Our call agents are extensively trained and highly experienced. They are responsible for providing a professional and compassionate call experience to every caller – especially during an emergency. We understand that callers need to feel safe and informed. Our agents will collect all the necessary details and avoid confusion to help people in severe emotional duress.
24/7 Availability
Government agencies and municipalities don’t have to worry about staff availability when using an outsourced hotline service like us. With Employee Hotlines, a live agent is always ready to answer calls at any time.
Scalability in Emergencies
The number of calls received during disasters can overwhelm internal staff. Outsourcing emergency call answering helps agencies assemble a team of professional call agents who can answer and dispatch calls during high-call-volume periods, thus freeing up government resources.
Cost-Effective Solution
An on-site dedicated team is expensive and requires extensive leadership and supervision. Our services here at Employee Hotlines are a more affordable solution, giving agencies a full crisis response setup without the payroll overhead.
Detailed Reporting and Analytics
Anytime an agency receives an emergency call, we will provide you with detailed reporting, allowing you to recognize frequency, concerns, and resource demands. This is, in fact, extremely helpful in preparing for and taking action against future disasters.
Meet Your Community Needs with Confidence
Government agencies can partner with Employee Hotlines to satisfy the community\’s demand for support and responsiveness, allowing them to effectively manage and mitigate possible crisis situations.
Take the stress out of your agency with our crisis hotline services. Call now so your office is ready for the next emergency. 877-777-6443
