Call Center Services Archives - Employee Hotlines
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Call Center Services

Improve Employee Attendance With A Call-Off Hotline We all know that attendance is crucial in customer-facing jobs. Research shows that absenteeism is usually associated with loss of employee morale and reduced employee engagement. As a result, managers many times consider disciplinary actions. If you want to improve...

What Are Absentee Management & Employee Reporting Services And How Do They Work? Dealing with absence management in the workplace has always been a challenge. Nowadays, there are more home-based workers than ever before, which certainly brings more complexity to it. The best way to face absentee...

Patient health information (PHI) is under scrutiny more now than ever. According to statistics, an electronic health record is ten times more valuable than a credit card number on the black market.  Having a HIPAA compliant Healthcare Hotline call center as your telephone answering support system can ensure...

Employee absenteeism is defined as a prolonged absence from work. What’s interesting is that in our growing economy, it’s a huge problem that’s prevalent in large corporations. And while many employers expect their employees to miss a certain number of workdays per year, the statistics show...

Businesses in large industries require transparency, and many HR managers have started looking for ways to ensure employees have a mechanism to alert management of any sensitive employee issues and concerns.  Many employees who work in a large organization aren't comfortable calling HR directly when issues arise internally...

The Value of Having A Crisis Hotline for Employees During COVID-19 We all know that during emergencies, people need information. However, in today's corporate landscape, communication tends to be stifled, especially with the COVID-19 scenario. In challenging times, a crisis hotline seems like the best way to...

How Crisis Hotlines Can Be Used During A Pandemic Crisis hotlines are handling a sharp increase in calls during the COVID-19 pandemic. As the level of anxiety grows because of the lockdown and the entire situation, mental health and addiction-related calls jumped by more than 50%during two...

What Causes Workplace Conflicts & How to Manage It In the majority of cases, workplace conflict occurs because of poor communication. This can result in a difference in communication styles or a failure to communicate. For instance, if a manager assigned an employee’s task to the...

We all recognize the real emergency that is present with the Coronavirus outbreak. The virus managed to infect over 100,000 people around the globe, with 3,000+ fatalities in more than 40 countries. In times like these, having an emergency and employee attendance hotline will support your...