What is an Employee Reporting Hotline?

Employee’s call off sick and/or late every day and if you’re an employer with a large workforce this is a major issue that negatively impacts your company’s work-flow, production and ability to meet deadlines. Managing employee absenteeism doesn’t have to be difficult, especially when you enlist the support of a professional employee hotline/reporting service.

So, what is an Employee Reporting Hotline?

An employee reporting hotline is a dedicated telephone number that an employee calls to report their absence or tardy. One of our professionally certified call agents will gather your specific information and dispatch the message to the appropriate shift supervisor/department­ — in real-time. Our advanced call center technology allows us to document the telephone number the employee called from, record the call, time/date stamp it and provide a confirmation code to the caller. It’s the perfect solution for ensuring accuracy and compliance with your employee documentation process.

It’s important to mention that we can help you improve your internal tracking process by providing you with daily call reports. These custom reports can be sent either by email or text and better yet, you can even log in to our secure web portal and review. The same process is used for issues other than attendance such as ethics, whistle-blower, harassment, etc.

The value of having an employee hotline to support your absenteeism management process is vast. What typically happens is that most employees call or leave a voicemail that they’ll be late or are calling off. Then you have someone else cull through those messages and then notify the shift supervisor of the call off, etc. You’re spending a tremendous amount payroll just managing those messages in-house.

With and employee reporting hotline, we’ll gather all of the information for you and either text or email to the appropriate manager or department with the details. Your team doesn’t even answer the phone, we do. When you use an absentee management service such as Employee Hotlines, you will receive accurate data in real-time that will assist in streamlining your attendance monitoring process.

Features and Benefits of Implementing an Employee Reporting Hotline:

• Immediate notification to management team
• Ensures accurate documentation and compliance
• Reduces employee disputes
• Eliminates guess work
• Frees up management’s time
• Reduces work stoppage
• Streamlines attendance monitoring processes

Having visibility to key employee attendance metrics can really assist HR Managers and Supervisors with improving scheduling, reducing work stoppages as well as ensuring compliance. We can create custom reports that will enable you to monitor your call activity and identify areas for improvement and even see behavioral patterns of call offs.

You can gain insight into your workforce by making use of the raw data stored in your account. We can auto-deliver daily, weekly and monthly customized reports. These reports provide the necessary detail as to when and how often employees are calling off, are late and if there are any updates to an FMLA status.

Some of the most commonly requested reports include:

• Message Detail
• Call Type
• Call Reason
• Call Volume
• Inbound Calls by Geographic Location
• Caller ID Detail
• And much more . . .