Employee Hotlines

Crisis Hotline

Provide immediate, compassionate support with our 24/7 Crisis Hotline, ensuring confidential, professional assistance when it matters most.

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What We Do

Be There When People Need You Most

Our 24/7 Crisis Hotline is often used as a courageous first step for those who need help or have concerns.

Our professionally certified call agents are here to lend a calm and empathetic voice to those who are in crisis or require immediate assistance.

We know that managing a crisis hotline is not something everyone can do and is challenging. Therefore, our experienced live agents provide professional and confidential crisis call answering, ensuring that every caller receives rapid yet calm service.

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Join Our Team

We’re looking to add talent to our award-winning team. Full-time and part-time positions are available. We’re currently hiring for day and swing shifts. If you’re bilingual in English and Spanish, even better!
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Excellent Solutions

Common uses for a Crisis Hotline:

Our Crisis Hotline serves a vital role in providing immediate, confidential support for individuals facing difficult situations. Whether responding to community needs, disaster relief efforts, employee assistance programs, or critical mental health concerns, our trained professionals are available 24/7 to offer guidance, reassurance, and a direct connection to the right resources.

  • Community
  • Disaster Response
  • EAP (Employee
  • Assistance Program)
  • Friendship Line
  • Suicide Prevention
  • Veteran Affairs Support
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Peace of Mind

Be Available Anytime For Crisis And Emergency Calls

When it comes to emergencies and crises, callers depend on you and your time. Now, you can rely on us and our professional crisis hotline call answering solutions. In addition, our Bilingual staff is available 24/7/365 to support those callers in need who speak Spanish as a first language.

We will connect directly to your on-call support staff or refer to your EAP program. We provide a safe, non-judgmental environment so callers may speak freely, which assists us in determining the best course of action based on your custom call script. Most importantly, we ensure a timely response – our goal is to minimize the reaction time between receiving the call and transferring it to the right person in your organization.

Privacy Protection

From suicide prevention to EAP dispatch, our team is experienced in managing these types of calls. Because of that, we preserve complete anonymity and only gather the information that you request before transferring any crisis call. In addition, our call scripts can be customized to your unique specifications or the types of calls that you receive.

We can record and monitor calls, making each of them accessible to you at any time. Our professionalism and the level of compassionate care are essential when it comes to dealing with crises.

Our Crisis Hotlines Are Confidential And Professional

 
Call us today and learn more about how our Crisis Hotline service can support your employees and your community. 877-777-6443
 
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Testimonials

Here’s what our clients say about us:

Very professional staff, on time and great quality of service. Highly recommended after over 15 years as a client.
Karen F.
Karen F.
Employee Hotlines

Absentee Management and Employee Reporting Services

Call us today to learn more about how an Employee Reporting Hotline can support your organization! 877-777-6443
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Features & Benefits

An Employee Reporting Hotline helps to minimize employee disputes, eliminates guess work, reduces work stoppage while increasing efficiency.

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How Does It Work?

Our professionally certified call agents will gather your specific information then dispatch the message to the appropriate shift supervisor/department.

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What Is It?

An Employee Reporting Hotline is a dedicated telephone number that is available 24/7/365 for employees to call and report their absence, tardy or FMLA updates.

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We're here to help

Get started with a service designed to support your employees and organization. Contact us today to learn learn more about our employee hotline services.

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877-777-6443
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HR Managers need a reliable partner to assist with absentee management and employee reporting. Let us be the conduit between you and your employees.

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