15 Oct How Confidential Employee Hotlines Help Businesses in Large Industries
Businesses in large industries require transparency, and many HR managers have started looking for ways to ensure employees have a mechanism to alert management of any sensitive employee issues and concerns.
Many employees who work in a large organization aren’t comfortable calling HR directly when issues arise internally or don’t feel comfortable calling their supervisor to justify a call-off. This is where a fully customized confidential employee hotline can come in to play.
Statistics show that employees prefer contacting a neutral third-party rather than call into an internal hotline. This is a common issue that has an easy and affordable solution.
What Happens When Your Staff Fears Stepping Forward?
Many employees are afraid to make a call to an internal hotline to report a problem or give an anonymous tip regarding misconduct, violations, unethical behavior, and other issues that are going on in the workplace.
This is why businesses in large industries have started outsourcing their hotlines to promote transparency and create a new way for their employees to report issues. This keeps upper management aware of issues that they normally may not have been.
- Trust: First of all, having a confidential HR hotline shows that a company wants to be aware of any employee concerns and is willing to take steps to resolve them while protecting the employee.
- Awareness: Having an outsourced confidential hotline helps employers be aware of workplace issues and address them immediately before they escalate.
- Confidentiality: Having to report through a third-party call center service provider such as Employee Hotlines (rather than doing it internally) gives employees a sense of security and trust. This reduces the risk of retaliation from other employees and protects them from on-going harassment.
- Consistency: Outsourced employee hotlines are set up by professional call centers that handle the intake professionally and enable managers and supervisors to follow up promptly.
- 24/7 Access: These types of call centers are usually available 24/7/365, giving enough time for employees to access them, leave messages, and details about their complaints and concerns.
- Employer Protection: Lastly, employee complaints are fully documented through a confidential employee hotline, which means that employers can provide proof that a complaint was received and the company responded to it appropriately.
Want to Know If an Outsourced Employee Hotline Call Center Is A Fit for Your Large Business?
As we said above, HR departments receive great value in adopting and implementing confidential employee hotlines by third-party service providers. If you feel that this type of service can benefit your organization, it’s time to contact our team at Employee Hotlines. 877-777-6443